Q1: Are you a professional manufacturer of welding equipment?
A: Yes, we are a professional manufacturer specializing in various types of welding and cutting machines, including gantry and trailer production lines.
Q2: How do you ensure the machine is not damaged during shipping?
A: We use a triple-layer packaging method: waterproof plastic film, protective foam to prevent shaking, and a robust steel craft case for the final exterior.
Q3: What kind of quality guarantee do you provide?
A: Our equipment is ISO tested. We offer a one-year warranty, during which free replacement parts can be provided if needed.
Q4: How complex is the installation and operation of the machine?
A: The main machine is pre-installed before dispatch. You only need to assemble minor parts via our video guides. Engineer site-visits and factory training are also available.
Q5: What is the response time for technical support?
A: We provide 7x24h service support. If a problem occurs, we aim to offer a solution within 24 hours to minimize your downtime.
Q6: What details should I provide to place an order?
A: Please provide your welding material type, dimensions, and thickness. This allows us to offer the best plan and quotation tailored to your requirements.
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